1. About us
Business name: Ninety Seven Accounting
Email: office@ninetysevenaccounting.co.uk
ICO registration number: ZC110718
2. Definitions
In these Terms:
“Client” means any individual, sole trader, company, partnership, or other organisation that purchases or uses our services or digital products.
“Services” means the accounting, bookkeeping, tax, advisory, compliance, consultancy, support, and related services we provide.
“Digital Products” means any downloadable or online materials made available by us, including templates, guides, calculators, checklists, toolkits, resources, training materials, or similar content.
“Deliverables” means any work, documents, reports, templates, calculations, submissions, files, or outputs produced by us as part of the Services.
“Contract” means the agreement between you and Ninety Seven Accounting incorporating these Terms together with any written proposal, quotation, invoice, email confirmation, scope of work, or other written agreement.
3. When a contract is formed
A contract is formed when:
- you accept a quotation, proposal, or engagement offered by us;
- you place an order for a service or digital product through our website or another agreed channel; and
- we confirm acceptance, begin work, provide access, or take payment, as applicable.
We reserve the right to decline any enquiry or order at our discretion.
4. Scope of services
We will provide the Services with reasonable care and skill and in line with the scope agreed with you.
Unless expressly agreed otherwise in writing, our Services are limited to the specific work set out in the relevant proposal, engagement, invoice, email confirmation, or package description. Any additional work may result in additional fees.
You are responsible for ensuring that the information and documents you provide to us are complete, accurate, and supplied in good time.
5. Client responsibilities
You agree to:
- provide accurate, complete, and up-to-date information;
- respond promptly to reasonable requests for information or approval;
- keep your own records where required by law;
- review documents, submissions, calculations, or drafts provided to you;
- notify us promptly of any errors, changes, or relevant circumstances;
- ensure that passwords, logins, and account access details under your control are kept secure.
We are entitled to rely on the information and documents you provide unless we have reason to believe they are incorrect or incomplete.
6. Fees and payment
Fees for our Services or Digital Products will be as stated on our website, in a proposal, by email, or otherwise in writing.
Unless otherwise agreed:
- invoices must be paid within the payment period stated on the invoice;
- payments are due in pounds sterling;
- we may require payment in advance for some Services or Digital Products;
- late payment may result in suspension of ongoing work or delayed delivery.
We reserve the right to charge interest or recovery costs on overdue sums where permitted by law.
7. Digital products
Where we provide Digital Products, access may be granted immediately after payment or shortly afterwards, depending on the product format.
You are responsible for ensuring that the product is suitable for your intended use before purchase by reviewing the product description and any information we provide.
Digital Products are provided for general information, education, and business support purposes unless we expressly state that tailored advice is included.
8. Consumer cancellation rights for digital content
If you are a consumer purchasing Digital Products online, you may in some cases have a 14-day right to cancel under the Consumer Contracts Regulations.
However, where the product is digital content supplied immediately or within the cancellation period, you agree that we may begin performance straight away. Where required by law, we will ask you to expressly consent to immediate supply and acknowledge that your right to cancel may be lost once supply begins.
Nothing in these Terms removes or limits any non-excludable consumer rights you may have under applicable law.
9. Refunds
Services already carried out are generally non-refundable unless required by law or unless we agree otherwise in writing.
Refunds for Digital Products will be considered in line with:
- the applicable product description;
- any express guarantee or refund policy we have stated; and
- your statutory rights under consumer law.
If a Digital Product is faulty, not as described, or does not match applicable legal standards, your statutory rights remain unaffected.
10. No guarantee of specific outcomes
We do not guarantee any particular financial, tax, business, or commercial outcome unless expressly agreed in writing.
Any information, guidance, template, calculator, or resource we provide is intended to support decision-making, but it remains your responsibility to consider whether it is appropriate for your circumstances and, where needed, obtain tailored advice.
11. Use of website content and digital materials
All content, Digital Products, Deliverables, materials, branding, layouts, text, graphics, downloads, templates, and resources supplied by us remain our intellectual property unless we expressly state otherwise.
You may use materials supplied by us for your own personal or internal business use only.
You must not, without our prior written permission:
- copy, reproduce, republish, resell, license, distribute, or commercially exploit them;
- share paid materials with third parties;
- edit, rebrand, or present them as your own;
- upload them to public platforms, shared drives, or resale marketplaces.
Any limited licence granted to you ends immediately if you breach these Terms.
12. Confidentiality
We will treat your confidential information with appropriate care and will not disclose it except where disclosure is necessary for:
- the provision of the Services;
- compliance with legal obligations;
- circumstances permitted by you; or
- the protection of our legal rights.
You must also keep confidential any non-public information, including pricing, methods, templates, systems, or materials supplied by us.
13. Data protection
We process personal data in accordance with applicable UK data protection law.
Please see our Privacy Policy and Cookie Policy for further details.
14. Third-party platforms and providers
We may use third-party tools and platforms to deliver parts of our Services or website functionality, including providers relating to:
- payments;
- booking systems;
- analytics;
- embedded content;
- communication;
- document handling; or
- website hosting.
We are not responsible for the separate terms, privacy notices, availability, or functionality of third-party services, although we take reasonable care in choosing the providers we use.
15. Limitation of liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- any other liability that cannot lawfully be excluded or limited.
Subject to the above, and to the fullest extent permitted by law:
- we are not liable for any indirect, incidental, special, or consequential loss;
- we are not liable for loss of profit, revenue, business opportunity, goodwill, anticipated savings, or data, except where such limitation is not permitted by law;
- we are not liable for losses arising from inaccurate, incomplete, late, or misleading information supplied by you or by third parties on your behalf;
- we are not liable for losses caused by matters outside our reasonable control.
Where permitted by law, our total liability in relation to any claim arising out of a particular Service or order will not exceed the total amount paid to us for that specific Service or order.16. Suspension and termination
We may suspend or terminate Services, access, or a Contract if:
- you fail to pay on time;
- you breach these Terms;
- you fail to provide information reasonably required for us to perform the Services;
- continuing to act would be unlawful, unethical, impractical, or professionally inappropriate; or
- abusive, threatening, or unreasonable behaviour occurs.
You may end the Contract by giving notice in writing, subject to any minimum term, committed work, non-refundable booking, or fees already incurred.
On termination, you remain responsible for paying for:
- work completed;
- commitments entered into; and
- any outstanding invoices.
17. Force majeure
We are not responsible for delay, interruption, or failure to perform caused by events outside our reasonable control, including:
- internet failures;
- software outages;
- cyber incidents;
- illness;
- severe weather;
- fire or flood;
- industrial disputes;
- government action; or
- failure of third-party systems or hosting providers.
18. Communications
You agree that we may communicate with you by email unless another method is specifically required.
Where these Terms require notice in writing, email will be sufficient.
19. Changes to these Terms
We may update these Terms from time to time to reflect changes in:
- law or regulation;
- services;
- business operations;
- pricing structures; or
- website functionality.
The version in force at the time you place an order or enter into a Contract will usually apply, unless a change is required by law or expressly agreed with you.
20. Governing law
These Terms and any non-contractual disputes or claims arising from them are governed by the law of England and Wales.
21. Jurisdiction
The courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms, except where consumer law gives you the right to bring proceedings in another part of the UK in which you live.
22. Entire agreement
These Terms, together with any proposal, quotation, invoice, engagement letter, Privacy Policy, Cookie Policy, and any other written terms expressly incorporated into the Contract, form the entire agreement between you and us in relation to the relevant Services or Digital Products.